Bitrix24

As reported in 43 Bitrix24 reviews. Allows administrators to customize to accomodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

As reported in 43 Bitrix24 reviews. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 42 Bitrix24 reviews.

Enables users to view and transact business with the same content in multiple languages and currencies. 40 reviewers of Bitrix24 have provided feedback on this feature.

Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. This feature was mentioned in 37 Bitrix24 reviews.

Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. This feature was mentioned in 40 Bitrix24 reviews.

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 41 reviewers of Bitrix24 have provided feedback on this feature.

Allows adminstrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. This feature was mentioned in 37 Bitrix24 reviews.

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance

As reported in 45 Bitrix24 reviews. Allows organizations multi-national organizations to use tool effectively across multiple languages and currencies

Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. This feature was mentioned in 49 Bitrix24 reviews.

As reported in 46 Bitrix24 reviews. Access pre-built and custom reports to monitor user activity and storage

Integrates to systems other systems of record such as CRM, ERP, Outlook, Sharepoint 46 reviewers of Bitrix24 have provided feedback on this feature.

Enables custom integration to external systems 39 reviewers of Bitrix24 have provided feedback on this feature.

As reported in 48 Bitrix24 reviews. Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

Based on 42 Bitrix24 reviews. Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. 47 reviewers of Bitrix24 have provided feedback on this feature.

Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. This feature was mentioned in 51 Bitrix24 reviews.

As reported in 44 Bitrix24 reviews. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.

Based on 46 Bitrix24 reviews. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. 43 reviewers of Bitrix24 have provided feedback on this feature.

Based on 45 Bitrix24 reviews. Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.

Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. This feature was mentioned in 47 Bitrix24 reviews.

Based on 47 Bitrix24 reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

As reported in 46 Bitrix24 reviews. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.

As reported in 52 Bitrix24 reviews. Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.

Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 46 Bitrix24 reviews.

As reported in 51 Bitrix24 reviews. Tracks issues/help requests reported by customers through the resolution process.

Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base. This feature was mentioned in 52 Bitrix24 reviews.

Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. This feature was mentioned in 51 Bitrix24 reviews.

Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. This feature was mentioned in 47 Bitrix24 reviews.

Enables analysis of customer support activities to optimize customer support professionals, processes and tools. This feature was mentioned in 51 Bitrix24 reviews.

As reported in 41 Bitrix24 reviews. Ability to input, modify and extract data from the application in bulk through a structured file.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 41 Bitrix24 reviews.

Based on 39 Bitrix24 reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.

The ability to automatically sync calendars across different calendar softwares (i.e. ability to sync a Google Calendar with an Outlook calendar)

Ability to import events from an existing account or another calendar

Integrates an existing calendar with another software application, such as Microsoft Teams or Slack

Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone This feature was mentioned in 47 Bitrix24 reviews.

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. 46 reviewers of Bitrix24 have provided feedback on this feature.

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 45 Bitrix24 reviews.

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. 49 reviewers of Bitrix24 have provided feedback on this feature.

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance 51 reviewers of Bitrix24 have provided feedback on this feature.

Based on 46 Bitrix24 reviews. Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

User Experience of creating and submitting a ticket

User Experience of responding and receiving a response

Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs)

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives

Central repository for account and contact information

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis.

As reported in 142 Bitrix24 reviews. Provides functionality that manages file syncing between both PC and Mobile devices to ensure files are up to date no matter who or what device they are updated on

Ability to access documents via a web interface without a client being installed on a device 146 reviewers of Bitrix24 have provided feedback on this feature.

Supports all required file types including but not limited to: Google Docs, MS Office, images, videos, etc. 147 reviewers of Bitrix24 have provided feedback on this feature.

Can easily find files via a simple and/or advanced search 147 reviewers of Bitrix24 have provided feedback on this feature.

As reported in 137 Bitrix24 reviews. iOS, Android and Windows phone apps provide functionality that enable user to perform same functions as they would on a PC

As reported in 143 Bitrix24 reviews. Allows users to receive updates when files have been updated, added, deleted or moved.

As reported in 145 Bitrix24 reviews. Allows users to share individual files/folders to persons outside or inside organization. Ability to assign edit or view only privileges.

As reported in 139 Bitrix24 reviews. Users can work simultaneously on files.

Provides an audit log of changes and enables users to revert to a specific version 139 reviewers of Bitrix24 have provided feedback on this feature.

Enables administrator to provide segmented access to tool based on role. Easy to create new users and remove users. 143 reviewers of Bitrix24 have provided feedback on this feature.

On boarding and off boarding team members with Active Directory/SAML based identity providers 138 reviewers of Bitrix24 have provided feedback on this feature.

Ability to control by user/group file/folder access, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. 139 reviewers of Bitrix24 have provided feedback on this feature.

Admins can restrict access to files by device in the event of lost/stolen devices as well as users that no long work for organization. Also may provide ability to wipe files from devices remotely. This feature was mentioned in 138 Bitrix24 reviews.

As reported in 137 Bitrix24 reviews. Administer storage limits by user or group

Choose data center your files should be stored at This feature was mentioned in 136 Bitrix24 reviews.

Stores and transfers files in secure environment This feature was mentioned in 142 Bitrix24 reviews.

Based on 35 Bitrix24 reviews. Create and assign tasks for individual users with details and due dates.

Set deadlines and milestones for tasks, manually or automatically (based on project templates). 34 reviewers of Bitrix24 have provided feedback on this feature.

As reported in 38 Bitrix24 reviews. Set priority levels on tasks so individuals can organize their work.

As reported in 38 Bitrix24 reviews. Each user can view their list of tasks to be completed without having access to other tasks.

As reported in 33 Bitrix24 reviews. Define dependencies between tasks and the rules to manage them.

As reported in 33 Bitrix24 reviews. Allows users to update multiple tasks at the same time, accross multiple projects.

Users can move tasks and change dependencies using drag and drop. 35 reviewers of Bitrix24 have provided feedback on this feature.

As reported in 35 Bitrix24 reviews. Define recurring tasks that can be scheduled automatically at pre-defined intervals.

Allows users to create, modify, and delete tasks

Helps users capture all relevant details required to perform tasks

Assigns priorities to tasks and allows admin to change priorities

As reported in 37 Bitrix24 reviews. Plan and create work breakdown structure (WBS) based on the scope of the project.

Projects can be mapped out with milestones, due dates, deliverables and interdependencies. This feature was mentioned in 36 Bitrix24 reviews.

Based on 34 Bitrix24 reviews. Provide visual representations of tasks, dependencies, and progress.

As reported in 37 Bitrix24 reviews. Planned projects are mapped to a schedule with due dates and deliverables detailed day-by-day.

Create customized project views for internal and external purposes (eg: for customers). 34 reviewers of Bitrix24 have provided feedback on this feature.

Associate a budget with a project and allocate it accordingly by task or resource. 33 reviewers of Bitrix24 have provided feedback on this feature.

Track issues at the project or task level, and manage resolutions. 34 reviewers of Bitrix24 have provided feedback on this feature.

Provide standards templates that can be customized by users to create new projects. This feature was mentioned in 35 Bitrix24 reviews.

Based on 33 Bitrix24 reviews. Automatically calculate the critical path for projects and update it when projects change.

Track time and expenses associated with projects or tasks. 35 reviewers of Bitrix24 have provided feedback on this feature.

Support agile and waterfall project management methodologies. This feature was mentioned in 31 Bitrix24 reviews.

Based on 34 Bitrix24 reviews. Create human and material resources and categorize them based on skills and other criteria.

Monitor capacity in real time to track resource use and identify bottlenecks. 34 reviewers of Bitrix24 have provided feedback on this feature.

Based on 34 Bitrix24 reviews. Allocate resources by matching capacity and demand, by project, team, or department.

Based on 34 Bitrix24 reviews. Track key performance indicators or baseline assessments throughout project lifecycle or across multiple projects.

Based on 32 Bitrix24 reviews. Monitor resource allocation to identify shortages and adjust accordingly.

Deliver dashboards that display project data and KPIs in real time. This feature was mentioned in 33 Bitrix24 reviews.

Provides ready-made templates for simplified website creation.

Allows users to drag and drop items and content to customize their site's look.

Permits HTML-savvy administrators to input code to uniquely customize their website.

Offers customers the option to purchase a unique domain name.

Provides insight into words that would increase search engine optimization.

Gives users insight into unique pageviews, subscribers, location of viewers, etc.

Provides tools that aid in user marketing efforts.

Allows users to turn their website into an online store by offering e-commerce capabilities.

Hosts domains within the tool.

Provides an email for users to field communication within their website builder too.

Manages content such as blogs, marketing tools, newsletters, etc.

Allows administrators to create role or password-based permissions to ensure users see only what they should see.

Website Builder

Checks for grammar errors like misspellings, sentence run-on, etc.

Evaulates emotional tone of words written.

Ensures sentences are formatted properly.

Checks for instances of plagirism.

Evalutes that work has been done within the guildlines of a given writing style (MLA, APA, Chicago, etc.).

Finds and formats citations for works mentioned.

Recommends ideas for topics based on the content written.

Generates sentences, paragraphs, or papers based on sample text or a topic.

Generates a form based on information presented.

Application is available as a standlone product.

Application is available as a plugin used with another document creation product.

Provides a live chat feed during a screen sharing session.

Allows users to communicate via audio channels.

Allows users to communicate via video channels.

Provides a live preview of what viewers are seeing in real-time.

Blocks notifications from other applications from appearing during a screen sharing session.

Allows users to give audience members control of cursors or tools on the shared screen.

Allows presenters to relinguish presenter access to another user in a call.

Provides password protection to screen sharing sessions.

Allows users to record screen sharing sessions for later review.

Software is available within browsers.

Provides pre-made templates for wiki pages and knowledge articles.

Allows users to leave feedback within a wiki page or knowledge article.

Allows users to comment on wiki pages or knowledge articles.

Allows users to see version history and return to previous versions of wiki pages.

Displays knowledge articles to be arranged in a decision tree.

Detects any creation of already existing knowledge pages and alerts user

Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Provides data on wiki page and knowledge article use.

Allows administrators to provide permissions and gate pieces of content based on role.

Offers additional tools that facilitate knowledge sharing and collaboration.

Notifies users when changes occur.

Offers AI-based search capabilities

Allows users to capture knowledge from the web

Allows knowledge pages to be organized into sections and subsections as needed

Integrated with other tools to faciliate the sharing of information

Integrates with other knowledge repositories in the business

Provide standard Kanban cards for various types of tasks that can be modified by users

Allows users to drag and drop cards to rearrange them in a board

Boards provide visibility accross all projects, tasks, and users

Define the stages of a workflow and assign tasks to each stage

Tasks can be moved to a backlog based on priority and other criteria

Ability to improve workflows and processes by analyzing the flow of tasks

Provide live chat tools for instant messaging

Ability to involve multiple users in public or private discussions

Allow external users to use chat and discussions

Provide functionality to create and manage polls and surveys

Manage news and announcements by company or department

Documents can be shared between users and teams

User can share notes with colleagues or external users

Help users find documents and other types of content

Keep track of document versions and related changes

Create personalized project views for collaboration

Allow users to follow tasks which are not assigned to them

Define and manage users access to documents and collaboration features

Manage private and shared calendars and associated events

Make project views available for the public.

Include features to create, assign, and manage tasks.

Deliver project plans that can be customized by users.

Provide visibility into collaborative processes accross the company

Provide integration with task management and project management software.

Align remote employees with their colleagues and external users

Define and track responsabilities for remote users

Allow users to connect to tools that they use remotely

Users can work offline and changes are synced when they back online

Based on 143 Bitrix24 reviews and verified by the G2 Product R&D team. Able to share your desktop screen or an application with the rest of the conference.

Based on 13 Bitrix24 reviews. Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference.

Based on 63 Bitrix24 reviews and verified by the G2 Product R&D team. Conferences have a text chat feature.

Based on 59 Bitrix24 reviews and verified by the G2 Product R&D team. Allows conference participants to notifiy conference hosts when they want to speak.

Based on 145 Bitrix24 reviews and verified by the G2 Product R&D team. Scheduling web meetings is streamlined, intuitive, and integrated into calendar and email software.

Based on 139 Bitrix24 reviews and verified by the G2 Product R&D team. Conferences can be recorded for future use with native functionality.

Based on 142 Bitrix24 reviews and verified by the G2 Product R&D team. The ability to grant users access to conferences as moderators, presenters or participants--individually or based on user role or group.

Based on 59 Bitrix24 reviews and verified by the G2 Product R&D team. Allows users to join a conference without requiring a download or a sign-in

Based on 136 Bitrix24 reviews and verified by the G2 Product R&D team. Offers a mobile app or mobile optimized website to video conference from smartphones or tablets.

Based on 61 Bitrix24 reviews and verified by the G2 Product R&D team. Conferences can be launched within a browser without requiring a user to download an application to their desktop.

Based on 59 Bitrix24 reviews and verified by the G2 Product R&D team. Software is available as a downloadable desktop application.

Customer Support

Ability to view multiple calendars at once from within a single window

Provides customizable viewing options (e.g., day, week, month, year)

Ability to subscribe to other calendars for collaboration purposes or personal needs (work, family, school, etc.)

Ability to manage multiple calendars at a time

Calendar integrates with a screen reader to read and respond to calendar invites as well as schedule appointments and meetings

Calendar functions can be carried out with the use of keyboard shortcuts

Ability to customize calendar notifications including event reminders, how far in advance the notification should be received, and methods in which the notification is received (desktop notification vs. email)

Offers location-based alerts to assist with commuting to and from one location to another

Provides the ability to generate images from a text prompt.

Simulates human-like speech from text inputs.

Converts images into a textual description, identifying key elements.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 16 Bitrix24 reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 16 reviewers of Bitrix24 have provided feedback on this feature.