Stack Overflow for Teams

What do you like best about Stack Overflow for Teams?

Using Stack Overflow for Teams has allowed us to reduce the number of questions and support tickets that come to our product team and SME's by increasing the ability for people to self-service and answer their own questions. They can quickly and easily search for similar questions allowing them to solve their own problems before submitting a question. We have also been able to integrate it seemlessly with Slack so that new questions automatically post to a slack channel, gaining greater visibility so that users can get answers faster.

What do you dislike about Stack Overflow for Teams?

There has been so much usage that I am finding it difficult to keep up with the volume of questions that come in. This is not a fault of the product but rather of how we have it set up an our process to manage it. As far as features within Stack Overflow, I have yet to find one that it is lacking or that doesnt work well.

What problems is Stack Overflow for Teams solving and how is that benefiting you?

This helped us to reduce the volume of questions coming into our SME's and product team. It helped to create a community driven resource of Q&A that requires limited effort from our staff to maintain.

What do you like best about Stack Overflow for Teams?

- We can find in Stack Overflow not only an FAQ written by one team (who might not necessarily know all the questions from the field), but actual question written by anyone corresponding to an actual need encountered on the field.

Each time there's a question and an answer logged there, it has high chances to help again any other person who would encounter it.

- There are several mechanisms to easily identifiy relevant content, such as the search bar (of course) and the tags to see all questions related to a topic.

- Additionnally, it's easy to refer to a question and its answer by just sending a hyperlink to a colleague who needs it.

What do you dislike about Stack Overflow for Teams?

It needs a fair amount of enablement and moderation to make sure to keep our knowledge base clean and maintenable over time. Indeed, writing questions / asking for help is actually a skill, and it's necessary to help the users improve that skill so Stack Overflow's optimisation can be well optimized.

What problems is Stack Overflow for Teams solving and how is that benefiting you?

- It's a one-stop shop for almost all questions. The benefit here is clarity and efficiency: when you have a question, try to make it as general as possible and ask it on Stack Overflow.

- When you respond to a question once, it's easy to locate that answer and share it again through the link with anyone who has the same question.

What do you like best about Stack Overflow for Teams?

The main benefits I see are:

- familiarity with StackOverflow - everybody knows what it is and how to use it,

- knowledge is not lost in Slack - and the Slack-SOfT integration also helps. Also, the same things are not repeatedly rediscovered, as they're documented,

- compared to static pages of documentation (e.g. Confluence) - the nuggets of knowledge are much more piece-meal, and it's easier to keep them up-to-date (through swarming and reminders about the Content Health review),

- Articles serve the purpose of longer pieces of documentation quite well.

Also, the initial implementation was pretty painless - as always, the biggest challenge was to make the organizational change happen, so the content starts to appear there, and engineers ask questions and search for answers in SOfT first.

What do you dislike about Stack Overflow for Teams?

The main problem I see is that we didn't really find a way to make SOfT work well for how-to guides, or more structured knowledge - you can have articles, collections, communities and tags, but it all is not really the same.

The biggest problem is finding something you don't know about that even exists. When you have a starting point for the whole documentation, you learn the concepts you need to be aware of. With the question/answer approach, it's not really possible because you don't know that you need to even ask about something or search for a specific question.

What problems is Stack Overflow for Teams solving and how is that benefiting you?

It's about having up-to-date knowledge persisted in a way that is easy to consume and keep relevant.

What do you like best about Stack Overflow for Teams?

What I like best about Stack Overflow for Teams is how effortlessly it helps me find the information I'm looking for. The search functionality, combined with the robust tagging and categorization options, makes locating relevant answers and documentation a breeze. This feature alone has saved me so much time and increased my productivity significantly.

Additionally, the platform encourages a collaborative environment where asking questions and sharing answers is straightforward and engaging, making knowledge sharing within our team seamless and efficient.

What do you dislike about Stack Overflow for Teams?

One thing I dislike about Stack Overflow for Teams is that using AI features requires an additional payment. It would be great if AI capabilities were included within our current package. Having AI support as part of the standard offering would make the platform even more valuable and accessible for everyone on the team.

What problems is Stack Overflow for Teams solving and how is that benefiting you?

Stack Overflow for Teams solves the problem of quickly finding and organizing information within our team. It streamlines the process of searching for answers and accessing relevant documentation, which used to be time-consuming and frustrating. This efficiency boost means we spend less time hunting for information and more time being productive. The collaborative features also make it easy for us to ask questions and share knowledge, leading to better communication and faster problem-solving within the team.

What do you like best about Stack Overflow for Teams?

I like how it's a centralized location where everyone can share the knowledge they have collected over the years to help co-workers resolve issues that they are encountering.

What do you dislike about Stack Overflow for Teams?

The overall layout and navigation could be more streamlined and even have issues classified and grouped together.

What problems is Stack Overflow for Teams solving and how is that benefiting you?

It is a centralized location where colleagues can document issues, concerns, and defects to make everyone aware of or request help with. There is so much leanred knowledge in our industry, it is hard to share that with co-workers, but now that can be shared and documented so that others who come across the same issue can look up the resolution for themselves without having to ask a question that others have already answered before.